AR Specialists
      Back to home
      1. Help Center
      2. Reports Tab
      3. AR Specialists

      Talktime Report

      You can monitor an AR Specialist's Talktime by pulling the Talktime Report.

      View:

      • Customer Name

      • Call Type (Incoming/Outgoing)

      • Date of the Call

      • Call Duration

      02 Talktime.fw


      Go to the       Reports tab.


      01 Reports Tab.fw


      Under the AR Specialist section, choose Talktime Report.

      05 Talk Time Report.fw


      Use the Save Customization button to save this report filters for ease of use. You will find all custom reports in the Custom Reports tab.

      03 Save Customizatoin.fw



      Download a PDF copy of this report by selecting the       Export to PDF icon.


      04 Download PDF.fw