Other
      Back to home
      1. Help Center
      2. Other

      Finix Account Verification Failed - What's Next?

      Part of onboarding requires collecting different identifying information about each merchant to meet Know Your Customer (KYC) requirements.

      Finix's identity verification policies are part of Finix’s Bank Secrecy Act/Anti-Money Laundering program and are required by our payment processing partners.

      This information includes:

      • Business Information: Information about the business, like business name, tax ID, and incorporation type.

      • Owner Information: Information about the control person (the individual signing up the business for Finix) or beneficial owner (any person with more than 25% ownership).

      • Bank Account Information: Information about the business's bank account, like account type and routing number where funds will be transferred.

      For details on how Finix uses this data, see Finix's Privacy Policy.

      Additional Verification Scenarios.

      If there is an issue validating the information collected during onboarding, Finix will let AR Workflow know.

      Sometimes, this may require you to submit:

      • government-issued IDs to verify an owner's identity (Drivers License, Passport, etc)

      • an SS4 document or EIN Assignment letter from the IRS

      How do I get a copy of my EIN Assignment Letter or SS4 Document?

      You can obtain a copy of your verified SS-4 by:

      1. Returning to the IRS online portal where you applied for an EIN. From here, you can re-download the form as a PDF.

      2. Contacting the IRS at its Business and Specialty Tax Line and EIN Assignment line. The number is: (800) 829-4933.
        ​

        Once these documents have been obtained, send them to AR Workflow customer support and we will upload them right away and re-submit your registration for verification.